Data Protection and Privacy Policy for Confident Kids

How we use personal information

Confident Kids collects and maintains information about you and your child to provide you with the best possible therapy intervention. The Teachers and Occupational Therapists who provide your child with an intervention service, maintain records about your child’s health, education and any treatment or care your child receives.

Confident Kids are committed to protecting your and your child’s privacy and personal information will only be collected when necessary and used lawfully. We have a “Legitimate Interest” in collecting that information, because without it we could not do our job effectively.

 Records held about you and your child may include the following information:

• Details about you, such as your address, emergency contact details, other professionals and education settings involved, legal representative.

• Any contact we have had with your child, such as appointments, therapy visits, etc.

• Notes, assessments and reports related to your child’s therapy or intervention.

• Photos and videos of your child as a record of assessment.

• Relevant information from other health care professionals and schools.

• Accounts details including invoicing and receipts.

Where we store information

Confident Kids records are stored electronically, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Paper files are kept in locked filing cabinets. Technology storage is fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.


When we share information

Every member of staff at Confident Kids has a legal obligation to keep information about you and your child confidential. We will only ever use or pass on information where others involved in your child's care have a genuine need for it and with your prior permission. We will not disclose your information to any third party without your permission. If we do not hold specific consent to liaise with a particular person/ organisation we will ask for explicit consent for this to happen when required.


How long we keep information

It is a legal requirement to keep children’s records until they turn 25 or 26 if consultation began when the young person was 17; or 3 years after death of a child if sooner. Data may be kept longer in certain circumstances. It is important that all data will be accurate, kept up to date and erased, without delay, should the data no longer be required.


Change of details

It is important that you let us know about any changes to you or your child's personal details, or should you find any details to be incorrect, in order for it to be amended and to keep records accurate.


Your rights

At any time, you have to right to request access to data that we hold about you and your child. Provided the legal minimum period has elapsed, you can also ask us to erase your records.


Right to complain

Should you have any concerns about how your information is being handled please contact the Data Protection Officer for Confident Kids, Amanda Clifford, by email at or in writing to 40 Tilt Rd, Cobham, Surrey, UK KT113EZ. If you are not satisfied with the response, then you have the right to raise a concern with the Information Commissioner’s Office (ICO).




Published 17th July 2019

Amanda Clifford

Confident Kids